Parcel Protection

If your parcel is lost or stolen on its way to you, that's on us. We will send your items again, free. There is nothing to add at checkout and nothing extra to pay.

This is our reship promise. It is not an insurance product.

WHAT IS COVERED

Lost in transit

Your parcel is lost if its tracking has not moved for 7 business days (15 business days for international orders), or if the delivery company confirms it is lost.

Marked as delivered but not received

Your tracking says delivered, but the parcel never reached you.

HOW TO LET US KNOW

Email hello@daughtersofindia.net with your order number and tell us what happened.

Lost in transit: contact us within 30 days of your order being dispatched.

Marked as delivered but not received: contact us between 3 and 14 days after the delivered scan. Parcels are sometimes left with a neighbour, in a safe place or at a mailroom, so please check those first and let us know you have.

For a second "delivered but not received" claim within 12 months, we will ask for a police event number.

WHAT WE DO

We reship the same items to you at no cost. If an item is no longer in stock, you can choose another size or colour, store credit, or a refund for that item.

WHAT IS NOT COVERED

Parcels sent to an incorrect or incomplete address entered at checkout. If this happens, we will still do our best to help recover your parcel.

ORDERS WITH THE OLD PARCEL PROTECTION FEE

For a short time some orders included a paid Parcel Protection option. Those orders are covered exactly as above. The fee is refunded in full if the order is cancelled before it is dispatched.

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

This promise does not exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law or any other consumer law that applies to you. If your order arrives damaged, is faulty, or does not arrive, please contact us at hello@daughtersofindia.net and we will help.